This Privacy Policy explains how Keel (“Keel,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you use usekeel.io, the Keel application, API, CLI, and related services (the “Service”).
By using the Service, you agree to the collection and use of information as described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
A. Account and Contact Information
- Name
- Email address
- Username or account identifier
- Billing-related contact information
- Support communications
B. Authentication and Connected Account Information
- Login and authentication data
- Wallet addresses
- Public account identifiers
- Exchange account identifiers
- Delegation or connection status
- Metadata related to connected services
C. Strategy, Usage, and Activity Information
- Prompts, strategy descriptions, and AI inputs
- Strategy configurations, parameters, components, versions, and related metadata
- Backtest requests, reports, results, and logs
- Deployment status, run history, trade logs, order logs, and related system outputs
- Product usage data, feature interactions, clickstream data, and session activity
- Error logs, diagnostics, and performance telemetry
D. Market and Trading-Related Data
We may collect and process market and trading-related data associated with your use of the Service, such as:
- Signals
- Positions
- Orders
- Fills
- Exposure
- Performance data
- Funding, fee, and slippage-related data
- Related analytics and audit logs
We collect and process this data to operate the Service and provide visibility, reporting, and monitoring features.
E. Device, Technical, and Log Information
- IP address
- Browser type
- Device type
- Operating system
- Referrer information
- Approximate location derived from IP
- Crash data
- Access times
- Log files and request metadata
F. Cookies and Similar Technologies
We may use cookies, local storage, SDKs, pixels, and similar technologies to support authentication, security, analytics, preferences, and product functionality.
G. Payment Information
Payments may be processed by third-party payment processors. We may receive limited billing-related information, such as subscription status, payment state, invoice metadata, and customer identifiers, but we generally do not store full payment card details ourselves.
2. How We Use Information
We may use information for the following purposes:
- To provide, operate, maintain, and improve the Service
- To create and manage user accounts
- To authenticate users and secure the Service
- To process prompts, strategies, backtests, deployments, and related workflows
- To provide reports, logs, monitoring, and product features
- To communicate with you about the Service
- To process payments, subscriptions, and billing-related matters
- To detect, prevent, investigate, and address fraud, abuse, misuse, security issues, or technical problems
- To analyze usage and improve product performance, quality, and reliability
- To comply with legal obligations and enforce our terms and policies
- To protect our rights, users, and the integrity of the Service
3. How We Share Information
We do not sell your personal information.
We may share information with the following categories of recipients:
- Hosting, infrastructure, database, and cloud service providers
- Authentication, analytics, monitoring, and support providers
- Payment processors and billing providers
- AI model, inference, or related technical service providers, where needed to provide product functionality
- Exchanges, wallet tools, or related third-party services, where needed to enable requested integrations or workflows
- Professional advisors, insurers, auditors, or legal counsel
- Law enforcement, regulators, courts, or other parties when required by law or when necessary to protect rights, safety, or the Service
- A buyer, successor, or acquirer in connection with a merger, acquisition, financing, asset sale, or similar transaction
We may also disclose information with your direction or consent.
4. Data Retention
We retain information for as long as reasonably necessary to:
- Provide the Service
- Maintain records and logs
- Improve and secure the Service
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements.
5. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect information.
However, no method of transmission, storage, or security is completely secure. We cannot guarantee absolute security.
You are responsible for maintaining the security of your own devices, accounts, wallets, credentials, delegated permissions, and access methods.
6. International Transfers
Your information may be processed and stored in jurisdictions other than your own. By using the Service, you understand that your information may be transferred to and processed in countries that may have different data protection rules than your jurisdiction.
7. Cookies and Analytics Choices
We may use cookies and similar technologies for authentication, functionality, analytics, and service improvement.
You can usually control cookies through your browser settings. Disabling some cookies may affect the operation of the Service.
8. Third-Party Services and Links
The Service may contain links to, or integrations with, third-party services. Their privacy practices are governed by their own policies, not this Privacy Policy.
We are not responsible for the privacy, security, availability, or practices of third-party services.
9. Your Rights and Choices
Depending on your jurisdiction, you may have the right to request access to, correction of, deletion of, or restriction of certain personal information.
You may also have rights to object to certain processing or request portability of your data, where applicable.
To make a request, contact us at support@usekeel.io. We may need to verify your identity before fulfilling a request.
We may deny or limit requests where permitted by law.
10. Children's Privacy
The Service is not directed to children under 18, and we do not knowingly collect personal information from children under 18.
If you believe a child has provided personal information to us, contact us and we will take appropriate steps.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will become effective when posted, unless otherwise stated.
Your continued use of the Service after an updated Privacy Policy is posted constitutes acceptance of the updated version.
12. Contact
Questions or requests regarding this Privacy Policy may be sent to: